FAQ

How do I care for my water bottle?

• Hand wash only
• Not dishwasher safe
• Not microwave safe
• Avoid dropping your cup
• Do not soak

How do I care for my snowglobe tumbler?

• Hand wash only
• Cold drinks ONLY 
• Not dishwasher safe
• Not microwave safe
• Avoid dropping your cup
• Do NOT leave in hot car
• Store upside down for better effect
• Do not soak

How do I care for my tumbler?

• Hand wash only
• Cold drinks ONLY 
• Not dishwasher safe
• Not microwave safe
• Avoid dropping your cup
• Do not soak

How long will it take for my order to ship once placed?

It will typically take 8-10 weeks for your order to be shipped once placed (but you can get it before!).

For ready to ship orders it will take up to 7 days for your order to shipped once placed.

 

Can I change or cancel my order?

Most orders cannot be altered or canceled once placed, but please contact me and we can try to come to a solution!

My package was lost or damaged, what should I do?

Once your order leaves my office I'm no longer responsible for it. If your package was damaged, lost, stolen, or delayed please contact the shipping carrier to file a claim with them.